Frequently Asked Questions
Here you’ll find the answers to our most Frequently Asked Questions. If you can’t find the answer to your enquiry here; please contact us using the details at the bottom of the page.
Shipping & Returns
Do you ship worldwide?
Can I buy Plump It! in stores?
Do I have to sign for the delivery?
Do I get a tracking number for my delivery?
I haven't received my tracking information, why?
My delivery is taking longer than stated, why?
THE TRACKING PAGE STATES MY ORDER WAS DELIVERED BUT I HAVE NOT GOT IT, WHAT DO I DO?
WHAT DO I DO IF I NOTICE MY ADDRESS IS INCOMPLETE?
MY EMAIL ADDRESS IS WRONG, WHAT SHOULD I DO?
I HAVE RECEIVED THE WRONG PRODUCT(S), WHAT SHOULD I DO?
MY PRODUCT IS FAULTY/BROKEN/DAMAGED, WHAT SHOULD I DO?
THE AMOUNT I WAS CHARGED DOESN’T MATCH THE TOTAL ON THE WEBSITE, WHY?