Frequently Asked Questions

We certainly do! Prices do vary depending on where you live, but all the information about our shipping options and costs is available on our Shipping and Returns page.

We're afraid not! Our products are currently only available to purchase online.

To make things easier for you, our UK shipping services do not require a signature. Most parcels will still fit through a standard UK letterbox, but if you’ve placed a bigger order and aren’t in, your parcel may be left with a neighbour, or in your preferred safe place. 

Our larger parcels will automatically offer a Tracked Service, so you can keep an eye on when your parcel is arriving! 

For International Orders, a signature is typically not required by our delivery partners, and your item may be left in a safe place, or require collection from your local postal office.  

For UK-based orders, we offer three shipping options. Standard Shipping will generate a tracking number, but this will not update until Royal Mail have attempted delivery. Please allow 1-3 working days for your parcel to be delivered, and for your tracking to update. 

For our Tracked 48 and Next Day Delivery services, a tracking number is generated, and you will be able to track your parcel throughout its journey to you. 

For our International Orders, a tracking number is generated for you and you will be able to track your order throughout its journey to you. 

If you do not automatically receive your tracking information within 48 hours (Monday-Friday) please email us at support@plump-it.com.

If you make your order on a Friday (after 12pm UK time) and you do not receive your tracking information by Tuesday, please email us at support@plump-it.com.

We only send out a confirmation of dispatch once the order has been dispatched. If you made your order after 12pm (UK time) Monday - Friday, your order will be dispatched the next working day.

If you made your order over the weekend, it will be dispatched the next working day, usually bank holiday, please note, your order will not be dispatched until the next working day, you’ll then receive your tracking information.

If you made your order on a weekday before 12pm & you still do not have your tracking information or a confirmation of dispatch, please email support@plump-it.com and we will look into it for you.

We are based in the UK & occasionally, when we deliver outside of the European zones, our deliveries can be subject to customs checks. This means the package might be held by your local customs for a period of time (usually 3 - 5 days). If this is the case, we will chase the order and send out another product to you once the product is 10 days overdue.

Please allow for the full 10 days to pass before contacting us & we will try our best to help you.

In some cases, orders can be held by customs for a much longer period of time - this is out of our control.

Please also note that there will be no shipping on UK national & bank holidays.

In the rare occurrence that the tracking page states your order was delivered & you have no received it, we recommend you speak directly with the courier company to ensure your item was not left at a neighbouring property.

If you find your shipping details are incomplete or incorrect, please contact us as soon as you can with the correct information. Failure to do so can significantly delay your delivery.

Please try to inform us within 15 minutes of making your order as our turn-around time for dispatch is within this time frame on weekdays before 2pm.
Also, if you do not let us know and the item is returned to us, we cannot be held responsible delivery delays due to missing information or misinformation.
Please email us at support@plump-it.com and we will do our best to help you.

If you find your email address, telephone number or any other contact details are incorrect, please email us at support@plump-it.com and we will amend the information for you.

This is extremely rare! These errors do not occur often, but when they do, we are always happy to help!

We will rectify the situation and send out the correct item for you. Just pop us an email with your name & order number at support@plump-it.com and we will get this sorted for you as soon as possible.

On the rare occasion that you receive a broken, faulty or damaged product, please contact us via email.

Unfortunately, sometimes, our items can end up being damaged during transit. We try our best to combat this by using padded envelopes or boxes for larger orders.
Please email us at support@plump-it.com with proof of damage (e.g. a picture or video of your item) if you have received a faulty or damaged item & we will try our best to help you.

If you do send over proof of damage, in the form of a photo or video, please ensure we can clearly see the fault. If the fault is mechanical, please send a video.

Plump It! HQ is based in the UK. All totals are displayed & taken in Great British Pounds (£).

We have a currency convertor on our website which displays more accurate pricing information in varying currencies. Otherwise, we recommend using an online currency calculator to see the price in your local currency!

Usually, when you make a payment, your payment provider will convert the total into your local currency, which is equal to and results in the total you’ll see on your bank statement.

Please contact your payment provider directly if you need more information.

Finally, as we are based in the UK, occasionally, some customers may experience a small charge that might look like an extra charge, this is known as an ‘international transaction fee’. This charge is made by your payment provider and you should contact them directly if you have any concerns or questions.

Yes, all our subscriptions have a minimum commitment of 3 months. After this point, if you'd like to cancel, please email support@plump-it.com.