Frequently Asked Questions

Here you’ll find the answers to our most Frequently Asked Questions. If you can’t find the answer to your enquiry here; please contact us using the details at the bottom of the page.

Product Information

Shipping & Returns

Contact Details

How does it work

Plump It! Is a lip plumper infused with natural actives & VBE, this produces a warm tingling sensation whilst the natural actives penetrate the pores in the lips to increase blood circulation which results in plumper & fuller lips. You should feel the tingle within 30 seconds-2 minutes of applying the serum. Plump up your pout in minutes!

Is it safe?

Of course - Plump It! is clinically tested, completely safe and is designed to be used as part of your everyday beauty routine! WINNER!

How do I use it?

When you first receive your Plump It! Pen, it may need to be clicked several times to dispense the serum. This is because a slight gap needs to be left as part of the filling process, but don’t worry - the amount of product in the pen is as specified - 3ml to be exact!

Can I use Plump It! while pregnant?

We’d advise against using Plump It! whilst pregnant. The reason being is that the product has not been tested in a similar environment. There is nothing dangerous contained within the product that could harm you or your baby, but we would advise against use in pregnancy and while breast feeding.

Always speak to your health care provider if you’re unsure.

Can I use Plump It! while breast feeding?

We’d advise against using Plump It! whilst breast feeding for the same reasons as above - it has not been tested in a similar environment but if you’re unsure, you should always speak to your health care provider.

Is Plump It! tested on animals?

Nope! We are proud to say that Plump It! is not tested on animals and is totally cruelty free.

Is Plump It! vegetarian / vegan?

It sure is - Plump It! contains no animal extracts or animal derived ingredients. We are proud to say our product is completely Vegan & Cruelty free! That’s right - our product is never ever tested on animals. If you’d like, you can check out our ingredients listed at the bottom of each product page.

How long does it last?

One application lasts for hours! Impressive, right? The natural actives last on the lips for anywhere between 2-12 hours - as with all cosmetics - this does vary from person to person.

We recommend trying it for yourself.

How do I apply it?

Click the button to dispense, see the serum rise to the tip and apply to the lips. Use the precision tip to massage the product into your lips. It’s as simple as that!

One click is enough to produce a result - you can add more as you get used to the sensation & apply it as many times as you’d like throughout the day

Check out our ‘How It Works’ page or the inside of your Plump It! packaging for detailed instructions.

Will it hurt?

Nope, when applied in the advised quantity Plump It! will not hurt.

You will feel a warm tingling sensation, which is a result of the increased blood flow to the area, but this subsides quickly and leaves you with plumper lips within just a few minutes!

If you’re sensitive - simply apply a thin layer of lip balm before the Plump It! Serum. Job done!

Wow, the tingle is strong! What can I do?

Our Plumper is very different to others on the market. Instead of a cooling sensation or a slight tingle, our serum produces a warm tingling sensation which can feel quite unusual at first! We like to say ‘Own the tingle!’ which means you can control how strong you’d like it. Start with 1 click & build up from there! If you’re sensitive to the warm tingling sensation, we recommend applying a thin layer of lip balm to you lips prior to using Plump It! This will create a barrier but will not lessen your results so you can still enjoy a juicy pout!

Can I use Plump It! if I already have lip fillers?

You sure can! Plump It! is still effective even if you have lip fillers. It will not react with your current fillers, is completely safe to use and will still plump up your pout - Wooo!

We DO NOT recommend using the product on dry, chapped lips, or lips with open wounds. We highly recommend waiting until your filler injection sites have completely healed before use.

Always be sure to check with your Healthcare professional before using Plump It! with your lip fillers.

Is it a lip gloss?

Although Plump It! looks like and is applied in the same way as a lip gloss, it acts very differently. Plump It! is a serum.

Unlike a regular lip gloss, Plump It! completely absorbs into the lips leaving them plumper and ready for you to complete your look with your favourite lip colour on top.

Plump It! is water based, meaning you don’t get the sticky texture silicon-based lip gloss creates. The finished effect is matte.

What colour is Plump It!?

Plump It! is completely clear. Once it’s been absorbed, the product is invisible - all that’s left is a gorgeous, plump pout! You can even layer it on top of your favourite lip stick!

Is it reversible?

Absolutely! Unlike Dermal lip fillers and more extreme ways of plumping the lips (which are usually irreversible!) the effects of Plump It! are not permanent and will subside within 12 hours. A temporary, safe alternative to lip fillers - amazing!

Do you ship worldwide?

Yes, we do ship worldwide! All our shipping costs vary depending on country of residence. Please refer to the shipping page for further details. You can find out more about our shipping information on our product pages.

Can I buy Plump It! in stores?

Afraid not! We like to keep our products exclusive and this means we do not sell our products in stores. The Plump It! range is only available to purchase online.

Do I have to sign for the delivery?

With Standard Shipping no, Plump It! does not require a signature - the size of the packaging means it can just be posted through your letterbox. No waiting around for parcel deliveries - Woohoo!

However, if you select Priority Shipping (or Next Day Delivery in the UK), a signature will be required - please ensure someone is available at the address provided to avoid delays and returns!

Do I get a tracking number for my delivery?

With Standard Shipping no, we send these packages using Royal Mail First Class Post - this delivery method does not generate a tracking number and usually takes 1-2 working days (does not include weekends).

If you choose Priority Shipping a tracking code will be generated and sent to the email address you used to make the purchase - this is usually delivered within 1-3 working days (not including weekends).

With Next Day Delivery (in the UK), the order is usually delivered the Next Working day by 1pm (Monday-Friday). This also generates a tracking number - you should receive this via the email address you used to make the order.

If you do not automatically receive your tracking information within 48 hours (Monday-Friday) please email us at support@plump-it.com.
If you make your order on a Friday (after 12pm UK time) & you do not receive your tracking information by Tuesday, please email us at support@plump-it.com.

I haven't received my tracking information, why?

We only send out a confirmation of dispatch once the order has been dispatched. If you made your order after 12pm (UK time) Monday - Friday, your order will be dispatched the next working day.

If you made your order over the weekend, it will be dispatched the next working day, usually bank holiday, please note, your order will not be dispatched until the next working day, you’ll then receive your tracking information.

If you made your order on a weekday before 12pm & you still do not have your tracking information or a confirmation of dispatch, please email support@plump-it.com and we will look into it for you.

My delivery is taking longer than stated, why?

We are based in the UK & occasionally, when we deliver outside of the European zones, our deliveries can be subject to customs checks. This means the package might be held by your local customs for a period of time (usually 3 - 5 days). If this is the case, we will chase the order and send out another product to you once the product is 10 days overdue.

Please allow for the full 10 days to pass before contacting us & we will try our best to help you.

In some cases, orders can be held by customs for a much longer period of time - this is out of our control.

Please also note that there will be no shipping on UK national & bank holidays.

THE TRACKING PAGE STATES MY ORDER WAS DELIVERED BUT I HAVE NOT GOT IT, WHAT DO I DO?

In the rare occurrence that the tracking page states your order was delivered & you have no received it, we recommend you speak directly with the courier company to ensure your item was not left at a neighbouring property.

WHAT DO I DO IF I NOTICE MY ADDRESS IS INCOMPLETE?

If you find your shipping details are incomplete or incorrect, please contact us as soon as you can with the correct information. Failure to do so can significantly delay your delivery.

Please try to inform us within 15 minutes of making your order as our turn-around time for dispatch is within this time frame on weekdays before 2pm.
Also, if you do not let us know and the item is returned to us, we cannot be held responsible delivery delays due to missing information or misinformation.
Please email us at support@plump-it.com and we will do our best to help you.

MY EMAIL ADDRESS IS WRONG, WHAT SHOULD I DO?

If you find your email address, telephone number or any other contact details are incorrect, please email us at support@plump-it.com and we will amend the information for you.

I HAVE RECEIVED THE WRONG PRODUCT(S), WHAT SHOULD I DO?

This is extremely rare! These errors do not occur often, but when they do, we are always happy to help!

We will rectify the situation and send out the correct item for you. Just pop us an email with your name & order number at support@plump-it.com and we will get this sorted for you as soon as possible.

MY PRODUCT IS FAULTY/BROKEN/DAMAGED, WHAT SHOULD I DO?

On the rare occasion that you receive a broken, faulty or damaged product, please contact us via email.

Unfortunately, sometimes, our items can end up being damaged during transit. We try our best to combat this by using padded envelopes or boxes for larger orders.
Please email us at support@plump-it.com with proof of damage (e.g. a picture or video of your item) if you have received a faulty or damaged item & we will try our best to help you.

If you do send over proof of damage, in the form of a photo or video, please ensure we can clearly see the fault. If the fault is mechanical, please send a video.

THE AMOUNT I WAS CHARGED DOESN’T MATCH THE TOTAL ON THE WEBSITE, WHY?

Plump It! HQ is based in the UK. All totals are displayed & taken in Great British Pounds (£).

We have a currency convertor on our website which displays more accurate pricing information in varying currencies. Otherwise, we recommend using an online currency calculator to see the price in your local currency!

Usually, when you make a payment, your payment provider will convert the total into your local currency, which is equal to and results in the total you’ll see on your bank statement.

Please contact your payment provider directly if you need more information.

Finally, as we are based in the UK, occasionally, some customers may experience a small charge that might look like an extra charge, this is known as an ‘international transaction fee’. This charge is made by your payment provider and you should contact them directly if you have any concerns or questions.

Contact Details

If none of the information above has provided you with an answer for your enquiry, please feel free to drop us a message on social media or email our support team. We are always happy to help!

Our Social Media channels;
Facebook: /ThePlumpItRevolution
Instagram: @plumpit
Twitter: @plump_it

You can find tutorials, tips & more on our YouTube channel;
YouTube: Plump It

Email address: support@plump-it.com
We will aim to respond to you within 24 hours on weekdays or as soon as we can!

Here are our hours of operation:
Monday - Friday - 9am-5pm (UK time)
Saturday, Sunday & National Holidays - Closed

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