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Frequently Asked Questions

Here you’ll find the answers to our most Frequently Asked Questions. If you can’t find the answer to your enquiry here; please contact us using the details at the bottom of the page.

Shipping & Returns

Contact Details

Do you ship worldwide?

Can I buy Plump It! in stores?

Do I have to sign for the delivery?

Do I get a tracking number for my delivery?

I haven't received my tracking information, why?

My delivery is taking longer than stated, why?

THE TRACKING PAGE STATES MY ORDER WAS DELIVERED BUT I HAVE NOT GOT IT, WHAT DO I DO?

WHAT DO I DO IF I NOTICE MY ADDRESS IS INCOMPLETE?

MY EMAIL ADDRESS IS WRONG, WHAT SHOULD I DO?

I HAVE RECEIVED THE WRONG PRODUCT(S), WHAT SHOULD I DO?

MY PRODUCT IS FAULTY/BROKEN/DAMAGED, WHAT SHOULD I DO?

THE AMOUNT I WAS CHARGED DOESN’T MATCH THE TOTAL ON THE WEBSITE, WHY?